Brynhill Golf Club Member Survey Report 2024

Detailed Findings and Responses

Demographics

Total Surveys Returned

150 (35% return rate)

Age Distribution Of Respondents

61-75: 62 members

51-60: 33 members 3

0-40: 25 members 4

1-50: 17 members

75+: 7 members

22-29: 6 members

Membership Section Representation

MENS SECTION: 112 members

SENIOR SECTION: 24 members

LADIES SECTION: 14 members

Top Reasons for Joining

FRIENDS AT THE CLUB: 52 members

CLOSEST COURSE TO WHERE I LIVE: 52 members

OTHER: 19 members

VALUE FOR MONEY: 8 members

THE BEST COURSE TO DEVELOP MY GOLF GAME: 7 members

TEE TIME AVAILABILITY: 5 members

THE ANNUAL MEMBERSHIP FEE: 4 members

THE WAY THE CLUB IS RUN: 3 members

FEEDBACK REGARDING THE GOLF COURSE

We would like to share the most common and specific feedback we received regarding the golf course from our recent survey. This report includes member suggestions for improvements and general comments. Please see below for my responses.

General Satisfaction with Facilities

Average satisfaction rating for the practice facilities: 7/10.

Condition of Course Areas Tees: 5 /10

Fairways: 8 /10

Greens: 7 /10

Bunkers: 6 /10

Attention to Detail Around the Course: 7/10

Zone A (Car Park, Putting Green, Clubhouse Perimeter): 5 /10

Overall Course Improvement Overall course improvement (from -10 to +10): + 5.5

“GREAT TO SEE THE OVERALL COURSE IMPROVEMENT SCORE v LAST YEAR IS AT +5.5 - THIS EFFECTIVELY MEANS THAT MEMBERS ARE SAYING THAT THE COURSE HAS IMPROVED +55% v LAST YEAR”

Tee boxes for summer and especially winter could be hugely improved.

GM Response: Feedback regarding the condition of our tees, has been a recurring theme throughout the survey. I want to assure you that we are fully committed to addressing this issue. Along with Richard, our Course Manager, the Chairman of Greens, and the team, we are acutely aware that both the summer and winter tees require attention. Each hole has up to three tee boxes (whites, yellows, reds), as well as a winter tee, all of which need consistent improvement to ensure they meet the standards you expect. However, this will come with a significant financial commitment—approximately £6,000 per hole. While past financial constraints have limited our ability to tackle this, I am pleased to say that we will now be sitting down with Course Manager Richard, Cael, and Leon to discuss implementing a comprehensive "Tee Programme." Our plan will prioritise the tees most in need of work, with a goal of addressing at least three holes per year. I will keep you updated as we finalise the details. Your satisfaction is important to us, and we are eager to make these improvements for the benefit of all members.

Earlier preparation for winter golf i.e. mats and temporary greens

GM Response: There is an urgent need to address our winter mats. I fully agree that many of them require replacement, and I’m pleased to inform you that I’ve applied for a £6k Sport Wales grant specifically to tackle this issue. My goal is to upgrade to high-quality winter mats that are either built on a solid platform and allow you to insert your own tee or possibly integrated into existing tee areas as astro-turf. This will ensure we have consistent, reliable surfaces during the winter months. Regarding temporary greens, I understand the concerns that have been raised, particularly with some being placed on unavoidable slopes. However, I’d like to remind you that temporary greens are exactly that—temporary. They allow you to continue playing while protecting our main greens, which helps us ensure they’re in the best condition for the main playing season. While temporary greens may not be ideal, I believe it's more important to allocate our resources to other course improvements that offer greater long-term benefits. That being said, we will create the best temporary surfaces we can and I thank you for your patience whilst we protect and enhance our main greens.

Putting green near car park not the greatest

GM Response: I fully understand your disappointment and agree that the practice putting green performance and appearance this year have not been up to standard. As the first thing visitors and potential new members see, it’s important that this area reflects the quality of our club. Unfortunately, the putting green was poorly constructed, with only about an inch of soil depth. It has ongoing issues, such as worm casts, and would require significant remedial work to improve. After discussing this with Richard, we believe that trying to fix the current green might not be the best use of our funds. However, I share your concerns and I am frustrated at the poor first impression this creates. One potential solution we are considering is converting the current putting green into a buggy park and constructing a new chipping and putting green in the area to the left of the 1st tee. This is something that is high on my agenda, and I want to reassure you that we are exploring alternative plans or necessary remedial work to address this issue. I sincerely apologise for the current state of the putting green and will keep you updated on the steps we take moving forward.

Bunkers could do with improvement and can I Suggest each tee is provided with a divot box with sand/soil/seed for refilling divots to help maintain them

GM Response: Thank you for your comments regarding the bunkers. I understand your concerns about the inconsistent sand depth and the issue of compaction. This is something we’ve been monitoring closely, and I agree that improving the consistency of the sand is crucial to providing a better playing experience. We will review the current condition of the bunkers and look at ways to ensure the sand depth is more consistent across the course, bunker sand is also a high expense to the club but a necessary one, depth and compaction can also be improved by golfers raking the sand more appropriately. Myself and Leon (Director Of Golf) will create an educational video on the best ways to rake a bunker which may help ensure a better compaction. We will do this and send out on WhatsApp for all members to watch. Your suggestion about providing divot boxes with sand, soil, and seed at each tee is a great idea. This would definitely help maintain the tees and fairways in better condition, and I will discuss implementing this with Richard and the team as part of our ongoing efforts to improve the course.

Its not necessary for the tees to be at the back for every competition. For example the 4th and 12th. It's not necessary every week.

GM Response: Thank you for your feedback regarding tee placements on holes like the 4th and 12th. We will certainly be mindful of balancing tee placements to maintain enjoyable play while also adhering to the course slope index requirements, which are based on tee boxes and hole yardages for competitions. To provide more variety and flexibility, we are exploring the possibility of incorporating some competitions and events from the yellow tees. This approach could offer a different experience while ensuring we still meet the necessary slope index standards. We appreciate your input and will continue to consider ways to optimise the tee setup for all players.

More consistent speeds of greens Response:

GM Response: Thank you for your feedback regarding the consistency of green speeds. I’m pleased to share that the delivery of a new Toro greens mower will certainly help us address this issue. The new equipment will allow for more precise and consistent mowing, which will improve the overall speed and quality of the greens. Additionally, Richard is looking to invest in a greens aerator. The aerator will significantly benefit the greens by improving soil structure, allowing for better air and water movement, and reducing compaction. This, in turn, will lead to healthier grass growth and more consistent playing surfaces. If we were able to invest in a second hand aerator then we would also plan to implement a more consistent top-dressing routine, which will further contribute to creating smoother, firmer greens and ensure a more uniform speed across all greens. The investment in an aerator and attachments is around £20k

Not sure it's possible but try to do something together the birds pecking for worms.

GM Response: Thank you for your observation regarding the birds pecking on the greens. I’d like to clarify that it’s not actually worms the birds are after, but rather leatherjackets and grubs, which are present in a couple of contaminated greens. Leatherjackets are the larvae of crane flies (often referred to as daddy longlegs), and they can cause significant damage to the grass by feeding on the roots. This weakens the turf and creates bare patches, which in turn attracts birds that peck at the ground to reach the larvae. One of the common methods to combat leatherjackets is the use of nematodes, which are microscopic worms that naturally help control the leatherjacket population. Nematodes are applied to the soil, where they infect and kill the larvae, reducing the damage they cause. However, this is an ongoing challenge that all golf courses face, particularly during certain seasons when crane flies lay their eggs. While we are actively working to address this issue, it can be difficult to fully prevent bird activity. We appreciate your understanding and are continuing our efforts to manage the problem with environmentally responsible solutions.

There are a few bald patches on the 5th that need addressing Response:

GM Response: We are aware of this, see above response regarding leather jackets which we are tackling and making progress.

Have a defined first cut between fairway and rough

GM Response: I’m pleased to inform you that with the recent delivery of our new Toro rough mower, we have already started creating a more obvious and defined cut. This is something we are committed to maintaining going forward, as it enhances both the aesthetics and playability of the course. We will continue to ensure the distinction between the fairway and rough remains clear and well-maintained, providing a better visual and playing experience for all members. Please note this will be less obvious in the wetter winter months.

Bring about the OOB line on right side of the 5th hole so that once and for all there is a definite mark. Too many people still cannot decide if the ball is OOB in the ditch, in the bank, not beyond the fence. Also, consider bringing back the internal OOB on left side of the 5th. The Chairman of Greens and his playing partners deliberately hit at the 6th fairway to avoid the field. This is a very dangerous practice, shouting fore is no help when you are hit by a ball. I am not aware of any person being struck this year but it’s a matter of time. I saw this happening frequently when I was not able to play and was walking the course.

GM Response: Thank you for raising these important concerns regarding safety and the Out of Bounds (OOB) on the 5th hole. I would be disappointed if it was the case that any golfers are intentionally hitting onto another fairway, We agree that maintaining safe play is essential, and we encourage all golfers to play within the designated fairway to minimise any risks. However, after careful consideration, we will not be introducing an internal OOB on this hole. While we understand your concerns, internal OOB markers are generally not an ideal solution, as they may not effectively prevent wayward shots from reaching adjacent fairways. Instead, we will continue to monitor this area and encourage players to observe safe play practices. Additionally, to provide clarity, we will be defining a solid burnt line and painting it white along the right-hand side of the 5th hole to clearly mark the OOB. Any ball beyond this line will be considered out of bounds. We plan to do the same on the left side of the 7th hole and the left side of the 10th hole, ensuring a consistent approach across the course. I will keep you updated as we move forward with these improvements.

Ball cleaners on the tee areas and bins on the course

GM Response:: I am pleased to let you know that ball cleaners will be installed on holes 1, 3, 6, 9, 11, 13, and 18 to improve your experience on the course. As for the bins, I have previously communicated our approach on this matter. In line with what many other golf clubs are doing and in response to new Welsh recycling legislation, we have removed bins from the course. Instead, we have installed a designated recycling area near the 1st tee. I believe it’s reasonable to expect golfers to carry their rubbish with them and dispose of it in the recycling area as they exit the course. We appreciate your understanding and cooperation in helping us maintain the cleanliness of the course while adhering to these new guidelines.

Improve cart paths and expand the paths throughout the course

GM Response: We understand the importance of having well-maintained and extended buggy paths throughout the course for the convenience and safety of our members. However, I’d like to stress that maintaining and expanding buggy paths is a significant ongoing cost. While we are committed to improving the current paths and have a desire to extend them further across the course, we must carefully plan and budget for these projects to ensure they are sustainable. Please rest assured that buggy path improvements are on our radar, and we will continue working towards making these enhancements as part of our long-term course development strategy. I will sit down in our course meeting with Cael, Richard and Leon and discuss a “Path Programme” where we will try and commit to improvements and a stage by stage buggy path extension We appreciate your understanding and patience as we move forward with these plans.

New member this year. Just wanted to say I thought the fairways and greens played exceptionally well. The greens were a very good pace and I thought the fairways improved throughout the summer! Response:

GM Response: Our team is always delighted to hear such positive feedback, thank you.

Put 18th tee where the winter tee is, Cut down the three trees which come into play on the 4th tee, Cut down tree by 15th fairway bunker or grass it over. Fill in bunker on left of the 1st

GM Response: Moving the 18th tee to where the current winter tee is, as well as addressing the trees on the 4th and 15th holes, would require careful evaluation to ensure these changes improve the overall playability and maintain the course’s character. There is a significant cost in building a new tee from scratch so we need to identify if this is a priority project. Additionally, your suggestion to fill in the bunker on the left of the 1st hole has previously been discussed and it was agreed that for the purpose of course aesthetics and fairness in matchplay competitions the bunker will remain for now. The 1st hole is a stroke index 5 which means the vast majority of members should be playing this hole as 3 shots to the green. As with all course modifications, we need to balance member feedback with the costs, impact on play, and the long-term vision for Brynhill. We will keep these suggestions in mind as we plan future improvements.

Arrange a briefing for all new members with Leon or Jordan addressing the importance of basic course maintenance and etiquette by repairing pitch marks, replacing divots and raking bunkers.

GM Response:  I’m pleased to let you know that we have already implemented a New Members Welcome Induction to ensure a smooth transition into Brynhill Golf Club. As part of this induction and prior to being able to play, we ask all new members going forward to participate in our Introduction & Golf Readiness Session. This session covers a variety of important topics, including: Health & Safety information, both on and off the course Dress code policy Course etiquette, including pitch mark repair, replacing divots, and raking bunkers Key rules and club operations to help make your membership as enjoyable as possible Introduction to key staff and personnel who are here to assist you Additionally, we offer a 15-minute golf lesson with one of our PGA professionals, where we can assess the new members golfing capabilities and ensure you’re ready to enjoy the course confidently and safely. This session is a great opportunity for us to personally welcome new members, and it also allows them to ask any questions they might have about the club.

The trees to the right of the 17th ladies tee could do with being removed to allow some sun on the tee.

GM Response: We are aware of the need for more sunlight on the 17th tee, and I’m pleased to let you know that we are looking at moving this tee as part of our new “Tee Programme”. This will not only improve the conditions but also enhance the overall playability of the hole. I will be able to update you with a time frame in the next few weeks.

I believe the stroke index of the holes are inaccurate, id revise them based on a survey from members, i.e the members do a poll of the holes 1-18

GM Response:  The stroke index is carefully determined based on the relative difficulty of each hole, taking into consideration factors such as length, hazards, and how different handicap levels approach each hole. It’s important that we strike a balance between making the stroke index fair for both low and high-handicap players.While I understand the suggestion to revise the stroke index based on a poll of members, this responsibility typically falls under Wales Golf (the national governing body), which follows the World Handicap System (WHS) guidelines. Wales Golf works with clubs to ensure the stroke indexes align with standardised procedures - taking a member vote to decide stroke indexes would not be permitted under the WHS guidelines..

Damage to fairways and around greens caused by winter traffic. Which cause ruts etc in the spring. Giving bad lies. Pay and play is required, however care on greens eg plugging with no repair is apparent. Also we still see early morning singletons who play a number of balls into greens. Repairs questionable and not registered on V1.

GM Response: Damage to fairways and areas around the greens, particularly from winter traffic is an ongoing concern, especially when it leads to ruts and bad lies in the spring. Managing this issue is a priority for us, and we are continually working on ways to minimise wear and tear during the winter months. Some greens and areas are roped off during the winter so that buggies and trollies are diverted away from these areas however some golfers still repeatedly go into these areas and ignore the signage and instruction. All members and visitors must play their part in maintaining a good quality course and reinforcing these rules and communication is what we will continue to do. While we understand the importance of allowing pay-and-play visitors, we also share your concern regarding the lack of care from some players, such as not repairing pitch marks on greens. At the point of contact in the pro-shop both Leon and Jordan communicate with all golf visitors, emphasising course etiquette, especially the importance of repairing pitch marks and avoiding unnecessary damage. However, once these players leave sight of the shop we are not able to control their actions. If you see any infringements by visitors please do not hesitate to report to the pro-shop or office so we can reinforce the communication. Please note that we are doing all we can to ensure visitors and members help us protect the course. As for early morning singletons hitting multiple balls into greens, this is something that should not be happening. Any reports of improper repairs or unregistered rounds on V1 are taken seriously, please note that the earliest you can book on V1 is 7am so anyone going out prior to that will not be booked in. I will continue to work on addressing these issues to ensure the course remains in good condition for all members and visitors, I will get the green-staff to approach the early morning singletons to ensure multiple balls are not being hit into greens.

Something that would be good to see is hole locations on the greens. So there’s 5 different places a hole could be on the greens and there’s a sign saying holes are in location 3 on all greens. Members can purchase a course book with all the information in. Or maybe have markers half way up the flag to tell you if the pin is to the front back or middle?

GM Response: We will explore the possibility of implementing a system that indicates the hole position particularly for competition days. We’ll be discussing these ideas with the team to see how we can improve the clarity and accessibility of hole locations moving forward.

Practice facilities are disappointing- The chipping green condition has been really good, but the size and level of break again makes it difficult to have meaningful practice. Also - why did it take so long to finalise work on the practice nets. It’s been a saga. It’s also total overkill for what is needed at a club of this size. I’ve seen rake holders at other clubs that are a nice touch. Fairly cheap addition

GM Response:  Thank you for your feedback. I’m glad to hear that you see the value in the practice chipping green. While I understand that the green is not entirely flat, I don’t believe this significantly hinders practice sessions. Flattening the green would require considerable time and financial resources, and at this stage, there are other areas of the course that take priority for improvement. As for the practice nets and undercover range, this was a project we inherited from 2022/23. I’ve previously communicated the issues and delays we faced in getting it signed off, but now that it's completed, I believe it’s a valuable asset, particularly for warm-ups and winter training. While it may seem a bit large for a club of our size, we’ve worked to make the best use of the facility. Please remember it was never intended to be a netted off warm up area. The alternative—removing it and returning the £26k funding from Sport Wales—is simply not an option. Instead, I’d prefer to continue making small enhancements and integrating it into the overall development of our practice area, which is turning into a great resource for the club. The practice area has already introduced many juniors and new golfers, particularly ladies, to the game, and we should remain positive and build on this success. Regarding your idea of rake holders, we’ll certainly look into this and assess the feasibility and cost for the course.

Remove internal OB on 15th hole.

GM Response: The internal Out of Bounds (OOB) on the 15th hole was introduced specifically for health and safety reasons. While playing up the 14th fairway may shorten the 15th hole, it poses significant safety risks for golfers on the 14th. For this reason, the internal OOB on the 15th will remain in place to ensure the safety of all players.

Make the course play easier for the majority of players

GM Response: We understand the importance of making the course enjoyable for all players, and we continually strive to create a balance between a challenging and enjoyable experience. While it’s essential to provide a course that allows golfers to feel they can succeed, it’s equally important to maintain a level of challenge that keeps the game interesting and rewarding for players of all abilities. We’ll continue to review aspects of the course setup, including tee positions and hole difficulty, to ensure that it remains both challenging and enjoyable. Your feedback will be taken into account as we look at how best to accommodate the majority of players while preserving the unique character and challenge of Brynhill.

Carry out one project at a time and completing it before moving on to the next

GM Response: We are proud of the progress we've made in implementing several projects that have already enhanced the course and facilities. However, it’s important to recognise that, while we aim to complete each project as quickly as possible, there are times when unforeseen factors such as labour availability, unexpected costs, or weather conditions require us to adjust our plans. That said, the key takeaway is that we are committed to continually making improvements for the benefit of all members. While some projects may overlap or shift in priority, rest assured that we have a strong desire to complete each one and deliver the best possible experience for everyone at Brynhill.

Removal of unnecessary fir trees around the course.

GM Response: Regarding the removal of unnecessary fir trees around the course. We have already met with tree surgeons to discuss the potential felling of certain trees, and we are currently assessing both the environmental impact and the costs involved. For example, a quote for reducing the size of the fir trees behind the 18th green by 50% was over £8k. Tree removal can be a significant expense, but we are carefully prioritising areas where tree management will enhance the playability and overall condition of the course. We will continue to evaluate the best approach while balancing costs and ensuring any actions taken are in the long-term interest of the club.

Effective drainage to keep the course open more often.

GM Response: While we continue to explore ways to improve drainage, we are mindful of the conditions and are working within the limitations of the current system. Improving drainage is something that Richard and Rob Garn try to do for us and as I type there is work going on behind the 6th green which should help with regards to a drier putting surface in the winter, we are continuously looking at ways to address these issues to keep the course open more frequently throughout the year.

Stop the current process of making the greens smaller, for no obvious reason and take the positive and sensibly process to reverse this unwelcome process !

GM Response: I understand the concerns about some of our greens appearing smaller over the years. I’ll be meeting with Cael and Richard to ensure that we preserve the current size of our greens. Additionally, we will explore opportunities to reclaim some of the lost surface from previous years, with the goal of enhancing the playability and enjoyment of our greens moving forward. Thank you for picking this up.

Whilst it is a big job I would be in favour of removing the trees between the 17th tee and the 16th green as they are sucking all the moisture out of the ground and develop a new 17th tee on the old 2nd green but with the removal of some trees on the left hand side of the 17th fairway.

GM Response:  Course Manager Richard has raised concerns about the fir trees located behind the 16th green. There are discussions taking place to potentially move the 17th tee to the area that was previously the old 2nd green to the left of the existing tee. We are also considering elevating the new tee by a few feet to improve the view down the hole. Additionally, as you suggested, removing a couple of the fir trees on the left would help create a more playable hole. If this is signed off as part of the tee programme we may start the preparation for this in readiness.

PRO-SHOP, SIMULATOR AND SERVICES RESULTS

Pro Shop Operational Hours Satisfaction

Respondents answered the following regarding their satisfaction with the pro shop's operational hours:

YES 97 NO 2

Pro Shop Stock Levels Rating

The average rating for the pro shop's stock levels is: 8.9 out of 10.

Pro Shop Service Rating

The average rating for service levels from staff is: 9.61 out of 10.

Simulator Room Operational Hours Satisfaction

Respondents expressed their satisfaction with the simulator room operational hours as follows:

YES 90 /  NO 10

Golf Buggy Availability Satisfaction Respondents rated their satisfaction with buggy availability:

Yes - All The Time - 65

Some Of The Time - 31

No - 4

Shop, Sim, Buggies & Services Feedback and Suggestions -

Respondents provided the following feedback for improvements in the pro shop and simulator room services:

MEMBER COMMENTS

Sim opening hours. I would like to use this in the evenings. Could opening hours be extended if a minimum booking requirement is met?

GM Response: Based on the majority of feedback regarding extended simulator hours in the evenings, we are pleased to announce that we will be introducing late-night opening hours. Further details will be shared with you as soon as possible.

I'm not happy with the cost of the sim room, my membership fees are already high and I resent being asked for more money to use what is a glorified video game.

GM Response: Thank you for your feedback regarding the simulator room. We would like to clarify that our Falcon golf simulator is a state-of-the-art system, representing a significant £50k investment by the club. Far from being a 'glorified video game,' this simulator is a professional-grade tool used by golfers of all levels to improve their game through precise data analysis and realistic play experiences. While we understand that membership fees are an important consideration, it’s worth noting that our annual membership fees are among some of the lowest in South Wales. The simulator is an additional resource that provides substantial value and opportunities for practice and expert club fitting, particularly during off-season periods when outdoor play may not be feasible. We aim to offer the best possible facilities to all members and will continue to explore ways to balance costs while maintaining the high standards of service and innovation that our members expect. We hope this clarifies the benefits of the simulator and if you want to approach Leon, Jordan or myself we can give you a demonstration that I know will 100% alter your opinion.

Need another computer to log on competitions preferably when paying in the pro shop.

GM Response: We won’t be getting another computer due to the cost of an extra system. Most clubs have only 1 system to sign in and enter scores, the reason being is that you can sign in and enter scores on the HOW-DID-I-DO-APP app. If you want to know how to do this ask Leon or Jordan in the shop during a quiet time and they will walk you through it, alternatively you can learn from this you tube video on the link here: https://youtu.be/anpIOOxUSeY?si=fjwhORiSj6qO6TeS

Im all for honest feedback - Re SIM - recent messages via the Whatsapp group about needing extra charity donations from members for the Wentworth course were received poorly by some members. I know many members including myself found it quite cheeky given that we pay our membership and it’s supposed to be a profitable enterprise in its own right. The club should be investing in the maintenance of the SIM, and not asking for further handouts.

GM Response: Thank you for your feedback. I’d like to take this opportunity to clarify a few points regarding the Wentworth course and the recent communication. Firstly, I did not request "handouts" for the purchase of the Wentworth course for our simulator. I fully understand the enthusiasm of both competitive and casual golfers who enjoy the simulator, and I recognised the value that adding the Wentworth course would bring. To make this possible, I set up a webpage where members who were interested could voluntarily contribute £10 towards the acquisition of the Wentworth licence. Additionally, those who contributed more than £10 were offered exclusive benefits, including free simulator hours, entry into a tournament, and even the chance to win pro shop vouchers. For instance, some members who donated £100 received an hour of free play on the Wentworth course, entry into a Stableford competition for a chance to win £50 in pro shop vouchers, and eight hours of additional simulator credits—offering a total value of £125. This approach was designed to provide value in exchange for contributions, rather than simply asking for donations. Regarding the simulator room, it is important to note that while it does generate revenue, this income is directed towards covering operating costs, maintenance, and future replacement of equipment. The simulator itself is a highly advanced piece of technology, and the realistic experience it offers—including courses like Wentworth—is something many of our members appreciate and benefit from. For those who value these enhancements and wish to contribute, there is an option to do so, and 24 people did contribute to raising over £500 for the Wentworth course, with the added benefit of receiving credits or other rewards in return. However, if you prefer not to participate in these promotions, you are under no obligation to contribute.

Wouldn't get a fitting due to not stocking any of the brands I use. Nothing personal and understand that not all manufacturers are viable. Also for wedge fittings it would be great to be able to have a demo on the practice area rather than sim as this is more realistic.

GM Response:  Thank you for your feedback regarding club fittings. I’d like to take this opportunity to clarify a few key points about our fitting process and the benefits of using our state-of-the-art Falcon golf simulator. While the shop may not stock every brand, our fittings offer significant value beyond simply testing specific manufacturers. The Falcon simulator provides highly detailed data on aspects like launch angle, spin rate, ball speed, and carry distance, which are critical for selecting the best equipment tailored to your swing and playing style. This data-driven approach allows for a level of precision that is difficult to achieve with outdoor testing alone. Additionally, during a fitting, you have the option to use your own brand of golf ball, ensuring that the results you see are as close to real play conditions as possible. This adds a level of personalisation that ensures you get the most accurate and relevant feedback for your game. I understand your preference for outdoor wedge fittings, as the practice area provides the feel of natural turf. However, the simulator still plays a valuable role in wedge fittings by giving instant, precise feedback on your ball flight and performance. Many golfers find that combining the data from the simulator with on-course practice creates the most complete picture for club selection and performance. We’re always striving to provide the best possible service and appreciate your input as we continue to refine our offerings. If you’d like to explore the benefits of a simulator fitting or have any other questions, please don’t hesitate to reach out.

It would be good to take a guest in to the Sim. We have been using Top Tracer at Celtic Manor when I would prefer to use our sim. My golf partner is from Calne and that is too far to justify membership.

GM Response:  Thank you for your suggestion. I agree that if you bring a golfing green fee paying guest to Brynhill, they should have the opportunity to experience all of our facilities, including the simulator. I will meet with Leon to review this policy and explore potential solutions to accommodate green-fee paying guests in the simulator. I’ll be sure to update all members as soon as we have more information.

Not sure how the SIM room works in terms of booking, price seems a bit much when compared to driving ranges. Not sure of prices of clubs/fitting.

GM Response:  All the information regarding the simulator and how to book has been shared through several WhatsApp messages and in our email newsletter. For new members, this information is also included in the welcome email. If you still have questions, feel free to reach out to Leon or Jordan in the pro shop, or you can speak with me directly in the office. Additionally, our website has a detailed section with all the information about booking the simulator and arranging fittings. Regarding the cost of using the simulator, it's comparable to options like a golf range with Trackman. For example, Hensol Golf Range offers unlimited balls for £10 per hour, but this is outside in the cold and often shared in close proximity with other golfers and disturbance. In contrast, our Nest simulator room is available for £12 per hour, providing a private space with advanced data feedback, more realistic gameplay, and a comfortable, warm environment. Also, the average cost of any simulator hire across the country is £22 per hour so we are offering a great price for members at present.

SIM doesn’t allow golf friends of members - that could help encourage people to join

GM Response: We will review this policy for playing green-fee guests, however if they are not green-fee guests and just want to accompany you on the simulator then we have joining packages from just £50 per year and includes social membership. This also insurers them and us from a liability perspective and means that we keep the simulator accessible for members and Nest members only.

Buggy availability is restricted throughout winter months due to the incomplete path network. Physically unable to walk the course, I lost almost 5 months of golf last year. In addition, I do not understand why, when buggies (lease) have to be paid for every week, the club seem happy to allow buggy utilisation to be severely restricted with the subsequent loss of income.

GM Response: Thank you for raising your concerns regarding buggy availability during the winter months. I’d like to assure you that the club does everything we can to allow buggies on the course whenever it is safe to do so, without causing damage to the course. Our primary concern is always to preserve the condition of the course while ensuring safety for all members. We understand the impact that restricted buggy access can have, particularly for those who rely on them to enjoy their golf. Expanding the path network would certainly help address this issue, but it represents a significant financial investment, which has not been feasible in recent years. However, we are actively exploring options to implement a path programme in the future. This will enable greater buggy access across more of the course, even in the winter months. We certainly do not want to lose income from restricted buggy use, each buggy costs £130 per month so the buggy needs to go out around 10 times per month just to pay for itself, so I want the buggies out there as much as possible and in no way am I happy to have their use restricted. We are always striving to balance the need to protect the course with ensuring members have the best possible access. I appreciate your patience as we work toward finding a sustainable solution for the club and its members.

COURSE ETIQUETTE & DRESS CODE

How do you rate the general course etiquette from fellow golfers?

The average rating for course etiquette is: 7/10

Do you welcome the dress code change to allow golf-specific items?

The average rating for welcoming the dress code change is: 9/10

Member Comments on Course Etiquette and Dress Code

Not everyone follows rules but doesn’t seem to be enforced.

GM Response:  We are committed to upholding our dress code in accordance with the guidelines set by Wales Golf and within the legal framework. As a CASC entity, we must ensure that we are inclusive and non-discriminatory, including in matters related to dress code. While we can establish guidelines and rules, it’s important that we approach any dress code matters carefully to ensure fairness for all members. In line with many other clubs, we are also exploring ways to modernise and relax our dress code to reflect current trends and member preferences.

Some members disregard basic etiquette, like repairing pitch marks, but on the whole decent.

GM Response: We understand that we are not alone as a club facing these challenges—many clubs experience similar issues with certain members disregarding basic etiquette, such as repairing pitch marks. However, we continue to reinforce the importance of these practices through regular communication and reminders. Overall, we are fortunate that the majority of our members uphold a decent standard, and we will keep encouraging respectful course etiquette.

People not raking bunkers, fixing pitch marks etc has become more of a problem the past year. Some clubs have a members day where members will help fix pitch marks, divot fairways/tees etc maybe we could do those before the start of the season and mid season to aid the green keepers. Make a day out of it if it was on a weekend i think theres a strong enough community in the club that it would be supported.

GM Response: Thank you for your great suggestion! We agree that maintaining course etiquette, such as raking bunkers and repairing pitch marks, is essential for the enjoyment of all members. We're excited to announce that we will be hosting a special "Course Care Day" at the beginning of next season, where members can come together to help with tasks like divoting fairways and fixing pitch marks. We’ll aim to make it a community-focused event on a weekend to encourage participation, and we’re confident that with the strong sense of camaraderie in our club, it will be well-supported. We look forward to working together to help our greenkeepers and ensure the course is in top shape for everyone.

Some people do not follow the dress code but nothing seems to happen. Scruffy, untucked shirts look awful on the course as do sliders in the clubhouse.

GM Response: While untucked shirts may not align with everyone’s preferences, we do not consider them a dress code infringement. For some, it may appear scruffy, but for others, it is a matter of comfort and can sometimes be related to health issues or the need to accommodate health related equipment. I urge everyone to once again familiarise themselves with the dress code policy as untouched shirts are not an infringement. The policy can be seen at https://www.brynhillgolfclub.co.uk/club-rules-code-of-conduct: We have embraced the need for a more relaxed approach to the dress code in order for our sport to continue to thrive and become welcoming to everyone. That said, we do encourage all members to maintain a tidy and respectful appearance on the course and in the clubhouse and everyone will have a different opinion on what this looks like, I understand that the 1st tee sign asks for shirts to be tucked in, however since then we have reviewed the policy and untucked shirts are acceptable as we modernise our dress code policy.

Knowledge and application of rules is poor among a lot of players and not just those new to the club. The policing of dress code should be more strict. You have previously mentioned that this matter should be left to the club not individual members, if that’s to be the case then it must fall to the first point of contact, the pro shop, to ensure that members-visitors respect the relaxed code.

GM Response: We fully understand the importance of maintaining both proper etiquette and adherence to our relaxed dress code. To address this, we now conduct an induction for all new members that covers both the etiquette and the rules of the club. Additionally, we will be posting more videos to remind and inform our existing members about the rules, which we hope will reinforce awareness and understanding. Regarding the dress code, our professionals in the pro shop—Leon and Jordan—do actively enforce the rules and address any infringements with individuals. However, not all visitors in a party come through the pro shop, despite being asked to, which limits our ability to monitor everyone, especially during busy times. We also cannot always see what people are wearing under jackets and jumpers, which are sometimes removed during their round. Rest assured that Leon and Jordan speak to every green fee guest about any dress code infringements. In situations where a visitor may be considering membership, our approach is to welcome them warmly and inform them of our dress code for future visits. This approach has often led to new memberships, as people appreciate our friendly welcoming approach and inclusive environment. We acknowledge that what you may observe on the course isn’t always correct but sometimes there are reasons for this, but we are committed to upholding standards while fostering a welcoming atmosphere.

I think new members should have an induction from the pro and some introductory lessons. Some of the dress code I am not au fait with. But have discussed this with GM

GM Response: As mentioned, we have already started the "Golf Ready" induction process for all new members, which includes guidance on club etiquette, rules, and dress code. This ensures that everyone is well-prepared to enjoy their time at the club. While we encourage new members to take lessons if they feel it would be beneficial, the induction itself covers the essential aspects of being golf-ready.

To many members and guests not adhering to dress code. Also players using buggies and trolleys. Taking buggies and trolleys within roped off areas and between green side bunkers and green.

GM Response: We understand your frustration. Despite our efforts to communicate and reinforce the rules, there are occasions where members and guests do not fully comply, such as entering roped-off areas. To help resolve this, we will continue to remind members and guests through signage, verbal communication in the shop, and direct reminders about course etiquette. Our green keeping team and staff will also monitor these areas closely, but it’s important to recognise that sometimes adherence depends on personal responsibility. We encourage all members to respect the guidelines in place, as they are designed to protect the course and enhance everyone’s experience.

Think it maybe an option to give visitors and new members a questionnaire on etiquette on arrival. And stress the rules when using buggies

GM Response:  At the point of payment we do ask visitors about their golfing experience and provide clear guidelines and rules, including specific instructions for buggy use, to ensure everyone is aware of proper course etiquette. However, once individuals are on the course, enforcing these rules can be challenging if they choose not to follow them. We rely on personal responsibility and respect for the club's standards. Rest assured, any individuals reported for improper behaviour will be addressed accordingly. The pro shop and staff consistently do their best to enforce these standards, whether related to etiquette or buggy usage. While you may occasionally witness improper behaviour on the course, this does not reflect a lack of effort from our team in trying to enforce the rules, as all visitors are questioned and advised upon their arrival.

Most members are fantastic, there are only a few that think we are still playing 30-40 years ago. Progress is inevitable and embraced by many, the club is working through trying to ensure every member has equal opportunities, we as members need to support this.

GM Response: Thank you for your thoughtful comment and ongoing support. I couldn’t agree more—most of our members truly are fantastic, and we deeply appreciate the community's understanding as we work toward modernising the club. Progress is inevitable, and we are committed to ensuring that every member has equal opportunities to enjoy the club to its fullest. Your support, and that of other members, is vital as we continue to move forward and improve. Together, we can build an even stronger, more inclusive club for everyone. You have to remember, we have doubled our membership levels, we didn’t do this because we enforce a strict dress code policy from 30 years ago!

Love to see the course busy but don’t agree with players going out and sharing clubs creating slow play.

GM Response: Club sharing is not permitted and would in no way be tolerated, and both the pro shop and the club strictly enforce this rule. If you notice anyone sharing clubs, please report it to the pro shop or the office so we can address the situation promptly.

People should repair pitch marks.

GM Response: I couldn’t agree more and we do communicate this in several ways.

Need. Rules night. Also people tee off when others approaching 18th green. Think players unaware.

GM Response: We could put on a rules night but for this to work everyone would have to attend, you cannot force people to attend so the next best thing is to communicate rules and etiquette as best we can. Regarding golfers teeing off on the 1st there is a sign on the first that asks people to give priority to those on the 18th. This is also something that all new members are informed about in their welcome pack.

Visitors need to be told more sternly about where they can and can’t drive buggies. I have had to pull people about driving too near to greens and actually driving over tees!!

GM Response: I want to reassure you that all visitors are thoroughly informed about where they can and cannot take buggies when they check in. Our professional team in the shop takes this responsibility seriously, ensuring every visitor understands the rules.That said, we cannot monitor every buggy for all 18 holes, so there may be occasional lapses. If you notice visitors driving too close to greens, aprons, or tees, we kindly ask that you offer a polite reminder. Rest assured, this is not due to a lack of instruction at the point of hire. To further address this issue, we will be placing clear signage inside all buggies to reinforce the guidelines and help prevent future incidents.

There are still some people on the course in sports shorts 🤷🏻‍♂️

GM Response: The club has no issue with golf sports shorts if golf specific. If not golf specific then we kindly remind members that these are not permitted on the golf course.

Standard of dress has always been good at Brynhill. I don’t want standards to drop.

GM Response: I want to assure you that standards are not dropping; rather, we are evolving the dress code to reflect the more modern approach being adopted by many clubs nationwide. Our primary focus remains on course etiquette, adherence to rules, and respectful behaviour on the course, which are far more important to maintaining the club’s reputation. While we continue to uphold key guidelines—such as no denim, football shirts, or tracksuits on the course—our updated policy allows for golf-specific attire that ensures members feel comfortable while playing. This decision aligns with the preferences expressed by 83% of survey respondents, so we are moving forward accordingly.

Yes above is good. As long as shirts are tucked in, a rule which is ignored at present.

GM Response: Shirts do not have to be tucked in, this applies for ladies and men. This has been communicated previously and the updated dress code can be seen on the link here: https://www.brynhillgolfclub.co.uk/club-rules-code-of-conduct

CLUBHOUSE & BAR

This section of the report summarises responses from the second part of the Brynhill Golf Club member survey. This part focuses on the operational hours, clubhouse cleanliness, social events, and overall satisfaction with the clubhouse and bar.

Operational Hours of the Bar & Clubhouse

Member Satisfaction with Operational Hours

YES: 144 members

NO: 3 members

Standards of Cleaning

Average cleaning standard score: 8 /10

Participation in Social Events

Attendance at Social Events 34% of members

Suggested Social Events

Top Suggestions for Social Events

QUIZ NIGHTS: 22%

COMEDIAN / STAND UP: 20%

LOCAL BANDS: 18%

GUEST SPEAKERS: 14%

TRIBUTE ACTS: 12%

RACE NIGHTS: 8%

DINING EXPERIENCE: 5%

JAZZ EVENING: 1%

Presentation of Outside Frontage/Entrance

Average score for presentation of the outside frontage and entrance: 7/10

Bar Staff Service Levels

Average score for bar staff service levels: 9/10

Preferences for Bar Staff Hospitality Uniform 86%

CLUBHOUSE & BAR MEMBER COMMENTS

After the foyer uplift, which is great, main lounge area and members bar seem a little dated.

GM Response: As an EMC, we have been actively discussing the much-needed renovation of the main lounge / function room, and sports bar. Our current priority is the main lounge and function room. Now that we’ve upgraded the toilet facilities and enhanced the foyer entrance, it’s time to focus on transforming the function room. Once completed, I’m confident with effective and ongoing marketing campaigns that we can significantly increase revenue from the lounge and bar, potentially x3 our current revenue. This will help create a steady revenue stream, enabling us to fund further improvements around the club and course. I have been clear that this business model is essential to achieving sustainable, long-term growth. I want to assure you that member facilities are not being overlooked. By prioritising areas with the highest revenue potential, we can fund continuous improvements, including those in the clubhouse and on the course. After the function room, our next focus will be the members' sports bar renovation and patio area, followed by the locker room and shower areas. This phased approach is crucial to maximising what we can achieve for the benefit of all members.

TV’s in bottom bar need improvement

GM Response: As part of the sports bar renovation which is phase 2, we are considering replacing the old projector system with a modern media wall featuring a 100” LCD smart TV and surround sound. This upgrade will provide a much higher quality picture and audio experience, significantly enhancing the atmosphere and modernising the sports bar.

The lower area of the bar can appear as a dumping area at times although I imagine this occurs due to lack of space.

GM Response: I completely agree and share your dislike for clutter in these areas. I apologise that it continues to happen. You're right that we occasionally struggle with space limitations. During the upcoming renovation, we’ll be exploring ways to address this with improved storage solutions to keep the area organised and clutter-free.

I love the games room with darts and pool and want to use this more frequently. The issue is the inconsistency is having this available. I want to bring friends up to have a drink and play but most of the time its closed!

Response - Due to the high volume of responses requesting more consistent opening times for the games room, we are actively considering moving it to a more permanent space at the bottom of the sports bar. This will allow us to ensure it is available more regularly for members like yourself to enjoy with other members. The reason for lots of games room closures and inconsistency in opening times is due to increased function room hire and events in the main lounge area. We appreciate your support and will keep you updated on any developments.

There has been no section on the locker room and facilities which are lacking in comparison to other areas of the club and other clubs.
The men's showers are not are not good, the area is a little on the scruffy side and there is a significant odour on the far side, unsure if this is related to the toilet leaks previously.

GM Response: I am aware that the locker room and shower facilities need improvement, and this is certainly on our renovation plan. As part of our phased approach, we are currently prioritising areas that will generate the most revenue for the club, such as the main lounge, function room, and members' sports bar. Once these are completed, the locker room and shower areas will be addressed. We fully understand the importance of improving the shower facilities and the overall appearance of the locker rooms. The issue with the odour is also concerning, and we will investigate whether this is related to any previous plumbing issues. Our goal is to enhance all areas of the club, and by following this phased plan, we will ensure that every part of the clubhouse, including the locker room, gets the attention it needs and soon as finances allow.

Would like to see new chairs tables carpet in the sport bar area and outside the patio. Need to refresh to go along Brynhill new look.

GM Response: As part of the upcoming sports bar renovation, we are indeed planning to see what options we have regarding the furniture, and flooring, to align with the refreshed look of Brynhill. We also recognise the importance of improving the patio area, and this will be part of our plan as we move forward. Our goal is to ensure that both the sports bar and patio match the modernised appearance of other areas in the club, creating a cohesive and inviting atmosphere for all members.

I also don't agree with vaping in the clubhouse as we don't know the damage it is doing via passive smoking.

GM Response: I understand that vaping in enclosed spaces is a topic of ongoing debate, particularly regarding the potential effects of passive exposure. Given this, I will review our current policy on vaping in the clubhouse to ensure we are prioritising the health and comfort of all members. We will take it into consideration as we look at possible adjustments to our policy. Due to a high percentage of survey respondents who share this concern, vaping in the clubhouse will be discussed in the next EMC meeting in November and I will get a response out to all members ASAP

As it’s a members bar/club house private events that are held in the function room people who are at the function should stay at the function room side. It wouldn’t be appreciated if us members went into the function uninvited

GM Response: Thank you for your comment, the Sports Bar within the clubhouse is not a members bar. When we updated the club licence nearly 10 years ago this bar changed from a members bar to a public bar. Also, in the event of hiring the West Wing for small gatherings and events the available bar for use is the Sports Bar.

Best thing that’s happened to the club was employing Barrie.

GM Response: Barrie, I told you that as staff you were not allowed to submit a survey! 🤣🤣

LUNCH AT TWELVE CATERING

This contains a summary of member feedback regarding the 'Lunch at Twelve' catering service at Brynhill, with calculated averages for ratings.

Average food quality rating: 8/10

Average menu offering rating: 8/10

Average pricing rating: 8/10

Average staff service levels rating: 8/10

“I’m delighted to have Lunch At Twelve catering here at Brynhill Golf Club. It’s important to remember that just two years ago, we faced significant challenges in maintaining any consistent catering service at the club. Many traditional golf clubs across the country still struggle to offer reliable in-house catering, so we are fortunate to have Neil and his team providing this valuable service for our members and events. We have received some feedback regarding the food and catering, and all comments have been passed on to Neil for his review which is detailed below. I encourage everyone to support Lunch At Twelve. If you ever encounter an issue with your meal or have constructive feedback, please don’t hesitate to share it with Neil. He is dedicated to delivering a great service and is always eager to address any concerns and make improvements. Let’s continue to support Neil and his team so we can ensure Lunch At Twelve remains a vibrant part of our club. After all, it’s a case of “use it or lose it.”

MEMBER COMMENTS REGARDING LUNCH AT TWELVE CATERING

Not enough choice for a Saturday midday?

We’re pleased to share that a new menu, featuring a wider selection of breakfast items, lunches, and sweet treats, is ready to launch. The only delay has been due to our transition to a QR code menu system, but we’re considering adding printed menus to ensure everyone has easy access to the expanded choices.

Breakfast times should be extended.

We’re open to extending breakfast hours! Currently, we open at 8:30 am most days and can serve breakfast all day Monday through Saturday when the kitchen is open (with some exceptions on Sunday mornings). This gives us flexibility to accommodate both breakfast and lunch preferences throughout the day.

Quality and consistency can vary and prices are high!

For team meals, events, and bar meals, we have worked to keep prices as affordable as possible, despite a 40% increase in labor and ingredient costs this year. It’s important to note that our food items need to meet health and safety standards, which limits our purchasing options and can add to costs. We make it a priority to check with diners about their experience immediately after their meal, and the feedback has been 99% positive. We’ve also implemented new presentation standards to improve consistency, although we understand that changes may be received differently by various guests. After each team meal, Delyth checks with the captain and team to ensure satisfaction.

Can breakfast be extended into early lunch?

Absolutely! Breakfast can be served throughout our breakfast and lunch hours, so you’re welcome to enjoy these options any time during that window.

Can you open the halfway house on the weekend?

Opening Coreys would be ideal, but for it to operate safely, we would need facilities such as running water, a hand-washing sink, a cold counter, and electricity. Without these essentials, there’s a risk of health and safety violations, which could lead to potential penalties or closures.

Quality could be improved?

We strive to source the highest quality ingredients within our budget, while maintaining competitive pricing. We recognise that raising prices could be unpopular, and we’re continually balancing quality with affordability.

Maybe offer midweek evening meals?

We’re open to hosting midweek evening meals for events or special functions. To make this sustainable, we’d need adequate member support and a minimum spend to cover essential costs (such as gas, electricity, staffing, and ingredients). If there’s enough demand, we could host themed nights like pizza or curry, with options for delivery and takeaway.

Sandwiches at £3.50 per person—I would expect more quantity in buffets.

At £3.50 per person, our pricing is already competitive compared to similar venues. For buffets, we prepare based on the number of guests booked. If additional people join unexpectedly, we may run short, as we aren’t able to anticipate their arrival and portion accordingly.

More menu choice?

We do have a new menu available! Offering more variety, however, requires additional storage and paperwork and can lead to food wastage. Since we prioritise freshness (typically discarding any unused fresh items after three days), we would need consistent demand to justify further expansion of the menu.

Pasties and pies on the bar would be good—can you do this?

We agree that this is a great idea. However, hot foods on display must be maintained at 76°C, with packaging that lists ingredients, allergens, and food contents. This requires extensive tracking and training for bar staff to meet allergen laws and food handling qualifications. Given these requirements and the need to refresh items every three hours, we would need high demand to make this feasible.

Real roasties and Yorkshire puddings?

We would love to serve freshly made Yorkshire puddings. Unfortunately, our current ovens aren’t equipped with the necessary airflow to achieve the desired texture, which results in a flatter finish. Upgrading to a specialised oven would be required to achieve consistent, high-quality results.

EMC, STAFF AND CLUB PERSONNEL

This contains a summary of member feedback regarding the EMC, General Manager, staff, and communication at Brynhill Golf Club. It includes calculated averages for the satisfaction ratings.

Survey Response Averages

Average satisfaction with EMC personnel: 9/10

Average satisfaction with General Manager (Scott Warne): 9/10

Average satisfaction with Office Manager (Nicky Duval): 9/10

Average satisfaction with Bar Manager (Barrie Cook): 9/10

Average satisfaction with communication channels: 8/10

Average rating for transparency of information: 9/10

Average satisfaction with course manager (Richard Hatcher): 8/10

Average satisfaction with Director Of Golf (Leon Warne): 9/10

Average satisfaction with PGA Pro (Jordan Taylor): 9/10

MEMBER COMMENTS REGARDING EMC, STAFF AND CLUB PERSONNEL

I think communication can sometimes come across as very patronising. Appreciate that people need to be told, but I often feel like a child being told off about things. This is a club that I pay a membership for after all. Using the club WhatsApp to promote pro shop items shouldn’t be a thing. It’s marketing and no way to decline receiving this. Biggest issue is the constant what feels like begging messages for donations. Particularly around the Sim. I understand some members may want to consider donating and financially are in a position to do so. But it feels like the club are constantly pleading poverty and asking for something. Asking for donations to buy a course for the Sim was unbelievable. I also understand the development of wider facilities around the club have been a priority. But it feels like everything has been focused on investing in areas that will provide a revenue based return for the club, like booking of social / wedding events etc - we are told that this will ultimately improve facilities for members in the long term. But there doesn’t appear to be evidence of this. There is no coherent plan to say this is how we want to invest in members facilities. For example renovating practice areas.

GM Response: I value anyones point of view, however I feel I must address several points you’ve raised. First, regarding communication, it is crucial to ensure that all members are informed of club rules and standards, particularly when it comes to etiquette and buggy behaviour. The intent is not to be patronising, I apologise if any of the WhatsApp communications have come across as patronising in your view—that is certainly never the intention. Many of the messages are aimed at ensuring that all members are aware of and adhere to club rules, particularly around etiquette and buggy behaviour and to maintain the standards expected at a club like Brynhill. If certain reminders seem repetitive, it is only because they are necessary to preserve the quality of our club. I highly respect and value every member at Brynhill and always want my communications to be received as they are intended which is in a respectful manner. Regarding the use of WhatsApp to promote Pro Shop items, the purpose is to keep members informed about relevant offers and services. However, I understand your concern about this feeling like marketing, and I will reassess our approach to make sure it remains helpful and within the legal parameters without being intrusive. As for the comment about “begging” for donations, I want to clarify that no member is ever required or pressured to donate to various projects. The opportunity to contribute to specific projects, like the purchase of additional simulator courses, is entirely voluntary. Many members are eager to support initiatives that enhance their experience at the club. In fact, 24 members willingly contributed to the simulator course purchase because they saw value in it. To describe this as “unbelievable” is to overlook the collaborative spirit many members bring to this club in the desire to make it better. For example there are members giving 20 hours a week unpaid time to help improve this club, there are staff going above and beyond sometimes unpaid to make sure we are providing the best service we can, individuals who have contributed many thousands of pounds in materials and labour to make these projects happen, I am also personally working hard on less than minimum wage (if you add up all the hours) and sacrificing myself financially on a commitment to take Brynhill forward and become financially self sustained to help secure its future, I make no apology for putting out an option where other like minded members can contribute to our future success if they feel able to do so and desire to do so. This is not a privately run club, this club is a community of members. Moving to the broader point about club improvements: your suggestion that there is no coherent plan to invest in members’ facilities is both uninformed and short-sighted. Over the past 18 months, we have transformed Brynhill from a club that was struggling with only 205 members, to a growing establishment with 426 adult members and 80 junior members. This growth has been paired with tangible improvements that directly benefit members:

1) A brand new fleet of buggies on a new lease agreement

2) A state-of-the-art simulator room, supported by a £30,000 Sport Wales grant enhancing practice facilities

3) The construction of a new pro shop with the latest equipment and club fitting facilities

4) The appointment of a Director of Golf resulting in 2 PGA professionals to support members

5) Development of our catering facility to support members Implementation of a games room, enhancing the social atmosphere for members

6) A fully renovated foyer and reception area, creating a more welcoming environment

7) Undercover warm up area enhancing the practice facilities

8) A £370,000 investment in new course machinery to improve course quality, 2 machines received and 2 pending

9) Hiring a 5th member of the greens team to further enhance course maintenance

10) Renovation of Bar area

11) The installation of new men’s toilets and renovation

12) Solar panel installation on the pro shop with a successful £10k Wales energy grant, generating £2,000 in energy savings annually

13) New signage around the club and a trolley storage area to improve member convenience

IMMEDIATE CLUBHOUSE PLANNED PROJECTS

Phase 1 plan for lounge / function room renovation

Phase 2 plan for members sports bar / patio area renovation

Phase 3 plan for locker room renovation

This list represents just some of the main developments made to improve the member experience and elevate the club’s facilities. We have projects in place for further clubhouse renovations, and these plans are already underway. To suggest that we are not investing in members’ facilities shows a lack of understanding of the extensive improvements we’ve achieved. The focus on revenue-generating areas, such as the function room and event bookings, is part of a deliberate strategy to create a sustainable financial future for Brynhill. This will ultimately allow us to continue enhancing member services and facilities. In conclusion, the evidence of our commitment to improving the club is clear, and we will continue to invest in areas that benefit all members, both now and in the long term.

EMC minutes are not always posted on time

GM Response:  EMC minutes for a meeting will be posted straight after the next EMC meeting, once they are agreed that they are a true record. This means that it could be up to 5 weeks to post EMC minutes from a meeting.

Think the members should have more of a say in what we prioritise regards work done on the course and clubhouse.

GM Response: One of the key reasons we’ve implemented a General Manager and a smaller EMC is to ensure that we can make decisions swiftly and effectively, allowing us to be more reactive and responsive to the needs of the members. While member input is always valued, it's important to recognise that members will naturally have differing opinions on what should be prioritised and completed. If every decision required unanimous agreement, it would inevitably stall progress and delay essential improvements. This streamlined decision-making process ensures that we can continue to develop the course and clubhouse in a way that benefits the club as a whole, without unnecessary delays.

The process of refurbishment is not open or transparent and is not good governance.

GM Response: The process of refurbishment is discussed and agreed at EMC meetings which is what the EMC is elected to do. I want to assure you that we communicate every project / refurb in advance with clear timeframes, ensuring members are well-informed throughout the process. As a General Manager and EMC, we are committed to being more transparent and open with our decision-making than any other leadership team or committee in the last 40 years at Brynhill. Our approach prioritises clear communication and accountability to the membership, and we are always available to discuss ongoing projects and provide updates. Transparency and good governance are core to how we operate, and we strive to ensure that all members are kept in the loop on our plans and progress.

BRYNHILL DIGITAL

This report summarises the feedback from the recent survey, including average ratings for various questions about the Brynhill website and social media pages.

Average Ratings

How do you rate the Brynhill website: 8.3/10

How do you rate the Brynhill social media pages: 8.5/10

Member Comments on Website and Social Media Pages

Played as part of the Hallets this year. Never really saw a photo or info about us on social media.

GM Response: I have not received any images or news from these sections for social media use.

More presence on instagram.

GM Response: This is a good point, I am trying to build the Instagram page alongside Facebook and will make a conscious effort to focus on this as we move forward.

Updated website. Seems a bit old and not updated for a while.

GM Response: Sorry, really confused with this comment. I personally look after the website and spend lots of my own time making sure it is current and up to date. The work I do on the website is part responsible for how we have attracted new members and visitors. I can also share with you that year to date we have had 22k unique visits to the website which is up 62%. - We have had many social bookings and events booked through the website and it has boosted club revenue as well as eased the burden on Nicky from an admin perspective.

A full list of competition results and not just who came first and second. Maybe an ongoing list of order of merit where comps are concerned would be nice to see who’s doing what and increase competitiveness?

GM Response: I will pass this onto Richard Pierce and Leon to see if a full list of results can be issued. Maybe we can also publish an Order Of Merit table for the season. Thank you for the suggestion.

Nothing from Halletts very little from the wayfarers all part of the club

GM Response: I have not received any images or news from these sections for social media use. If images and reports are sent to me then I can have the option of posting to social media.

Maybe could invite a YouTube golfer down to Brynhill to raise awareness of the course

GM Response: We have sent many invites to influencers and we will continue to try. This is definitely on our radar.

BRYNHILL MEMBER FEEDBACK REPORT

What do you dislike most about being a Brynhill member?

Bar hours seem to be weak. First day of Augusta this year, and I couldn’t watch in the bar after my round, as was closed.

GM Response: Thank you for your feedback. Our bar hours are regularly published and reviewed based on member usage and demand. We strive to strike a balance between meeting member expectations and managing operational costs, and we are continuously working to improve this. We appreciate your understanding and will consider your input for future adjustments.

The ladies section is not run in the same way as the mens, particularly since the new handicap system came in.

GM Response: This is all set to change from next year and the ladies section will be run exactly the same way as the mens section with regards to competitions and entries etc

No educational meeting for new members.

GM Response: As stated earlier in this report all new members will now be receiving a golf ready induction

Very busy tee sheets. Not a criticism as such but not something I am not used to. Sundays are competition only and Saturdays generally have large internal and external society bookings as well as general play visitors.

GM Response: I understand that the busy tee sheets may be an adjustment, especially on weekends. The scheduling of competitions, society bookings, and visitor play is crucial for generating the necessary revenue to maintain and improve the club's facilities. These bookings contribute significantly to our financial stability, enabling us to invest in course upkeep and member services. On Sundays social golf can be played at the end of the competition tee times which is currently 2.30pm. We do our best to balance member access with financial sustainability, and we appreciate your understanding and continued support.

Lack of halfway house facilities.

We have held numerous discussions and trialed the halfway house on several Sundays in the past. Unfortunately, the level of support has not been sufficient to justify the time and resources required to staff it on weekends. Given the low demand, it has not been financially viable to keep the halfway house running on a regular basis. Also, a massive factor is the lack of electricity and running water which also limit the ability to operate the halfway house under the legal guidelines when serving food. We are looking at ways how this could change in the near future.

Embarrassing locker room when you invite a visitor, was the Gent’s toilet but what a great difference the refurbishment has made.

GM Response: I agree and recognise that the men's locker rooms are in need of renovation, and this is indeed part of our phased improvement plans as we continue to upgrade our facilities. We appreciate your patience as we work towards enhancing the overall member and visitor experience.

No midweek comps in summer

GM Response: Starting next season, we will introduce a midweek Pro Stableford competition, likely scheduled for Wednesdays with tee times available up to 7 p.m. Please note that on certain Wednesdays, team matches may be taking place, so some flexibility may be required. We believe this addition will offer more playing opportunities for our members.

I think there should be more integrated golf club comps. The ladies section has grown and should be valued. The club is becoming more progressive, but can still do more.

GM Response: We're committed to making the club more inclusive and progressive, and we agree that there is room for improvement. Going forward, we will definitely explore the possibility of integrating more golf competitions to reflect this growing diversity.

Lack of mixing between members in weekend competitions. As a new member more comps with playing partners drawn from a hat would be great in order to have the opportunity to meet other members. The same members seem to play together every weekend!

GM Response: We understand that it can be challenging to mix groups, especially since many members have longstanding friendships and preferred playing times. However, as a friendly and inclusive club, we encourage members to feel comfortable adding their name to the tee sheet, as others are often happy to join. Another option is to put your name down early as the first player, and you'll likely find others adding their names with you. If you still struggle, speak to Leon or Jordan in the shop and they will do their best to fix you up.

I do not dislike any about being a member, it would be great though if the club would offer a family discount on green fees as other clubs do this.

GM Response: While we are unable to accommodate a family discount on membership fees at this time due to our already low fee structure. We understand the importance of supporting families, and we will consider what we can do to offer a more attractive package for families in the future, we have started this with offering any child / grandchild of the full playing member free membership for the 1st year.

You are looking after new members better then old members who have bean loyal to the club do we have to leave the club to get a deal no reduction for seniors

GM Response: The introductory deal for new members is part of a strategic marketing approach that has helped bring the club to a stronger financial position, ultimately benefiting all members. In order to grow the club and secure its future, we needed to adopt this method to attract new members. This approach has worked effectively, allowing us to improve our facilities, maintain low fees, and ensure the club's sustainability. We deeply value the loyalty of our long-standing members, and by strengthening the club's financial standing, we can continue offering the best possible experience for everyone. It’s important to note that being part of the Brynhill membership community means you are fortunate to have secured a spot without facing a waiting list or additional joining fees, which could become necessary as the club grows. We appreciate your loyalty and support, but the historic introductory deal was crucial to ensuring the club's ongoing success. There are currently no introductory deals and there may soon be a joining fee, so members though process should now switch to how fortunate we all are to be part of the Brynhill community in a forward thinking progressive club operating for its members, with exciting future projects and growth plans.

Many societies impinging on my regular start times on Saturdays. Lack of notice of these events.

GM Response: From a business standpoint, hosting societies is necessary to help ensure the financial health of the club. Their visits contribute significantly to our revenue, which supports the upkeep of the club and keeps membership fees at a competitive level. These societies respectfully choose Brynhill for their away days, and we value their contribution. That said, we understand the importance of balancing this with member priorities, particularly on weekends. As we continue to grow and strengthen the club financially, we are committed to improving the scheduling of tee times to prioritise our members, while still accommodating visiting societies. Your satisfaction is important to us, and we appreciate your understanding as we strive to strike this balance. Regarding notice of these societies we actively post a WHAT’S ON THIS WEEK on the website, on the 1st tee notice board, on the notice board by the toilets in the clubhouse and we post it on the club Whatsapp group. All of these various communication channels give members plenty of prior notice regarding society and event bookings.

Could do more for the ladies, improve changing areas, better tees, allow reservations for ladies comps etc

GM Response: Thank you for your suggestions regarding improvements for the ladies section. We agree that upgrading the changing areas and improving the club tees is important for the entire club and is essential for both the mens and ladies locker room areas, and these are areas we're actively looking to enhance as part of our overall improvement plans. Regarding reservations for the ladies' competitions, we did consult with the ladies section, and their preference was to continue playing without reserved times for their Tuesday competitions, as Tuesdays are typically quiet. The current approach has worked well so far, with members being respectful of Ladies Day. However, we will keep this under review and remain open to adjusting if the needs or preferences of the ladies section change in the future.

As a member on the younger side some of the older generation are stuck in their ways and can make some snide comments which can be annoying but i've learnt to take it with a pinch of salt now.

GM Response: Thank you for sharing your experience. As GM, I have attended a Ladies Committee meeting to address concerns like these, and we are working to ensure a positive and inclusive environment for all members. We understand that certain dynamics between generations can be challenging at times. Our goal is to foster a respectful and welcoming atmosphere across all sections of the club, and we are hopeful that ongoing discussions will lead to positive outcomes.

Uncertainty and nervousness about joining a comp.

GM Response: Thank you for sharing your concern about feeling uncertain or nervous when joining a competition. To help ease these feelings, we could organise more relaxed, fun competitions specifically designed for newer members to build confidence and help everyone feel more comfortable before joining larger events. Please feel free to reach out if you'd like more information on this, and we're here to help you feel welcome and supported.

MEMBERSHIP SATISFACTION

This report summariSes the feedback from the recent survey, including the number of votes for each response. The data is essential for understanding the most popular priorities among members.

As a member, if you had the power to use a magic wand to improve or change just one area, which would you consider a priority?

IMPROVED TEES: 35 votes

MENS & LADIES LOCKER ROOM RENOVATION: 18 votes

EXTENDING AND IMPROVING BUGGY PATHS: 17 votes

IMPROVED WINTER TEES: 17 votes

LOUNGE FUNCTION ROOM RENOVATION: 9 votes

IMPROVEMENTS ON GENERAL KERB APPEAL: 6 votes

NEW COURSE MACHINERY: 6 votes

NEW CAR PARK LINING: 5 votes

SPORTS BAR RENOVATION: 5 votes

OVERFLOW CAR PARK SURFACE: 4 votes

IMPROVING GREENS: 3 votes

IMPROVED PRACTICE FACILITIES: 3 votes

NEW PERIMETER CAR PARK FENCE: 3 votes

IMPROVEMENTS TO CLUBHOUSE EXTERIOR: 3 votes

NO RESPONSE: 16 votes

CLUB COMPETITIONS MEMBERS FEEDBACK

More variable. I love 4BBB, and there doesn’t seem to have been much. Single play pretty much all the time gets boring.

GM Response: Response: Fixture lists are set with the relevant club format, however I will discuss more variations with Leon and the club captain as we move forward, in the last survey most golfers wanted less 4BBB as they felt they had to rely on a partner to be able to get a game.

Texas scramble earlier in the year.

GM Response: Response: We will look at implementing a Texas scramble event at the start of the season

Ladies competition handicaps should be limited just as the men's handicaps are, particularly for cup/board competitions.

GM Response: I have attended a ladies committee meeting and presented on the proposal to have a maximum handicap of 36 for ladies competitions. Mens competitions are a maximum of 18 (sometimes 24) so we want to align the ladies section to have a similar capped format. All golfers should be striving to reduce handicap as much as possible and not attempt to sustain a high starting handicap intentionally. Maximising handicap allowance is a fair format for all golfers with regards to competitions.

Midweek Stableford would be good. Perhaps some round up type events where you just put your name down in a time slot. People play in groups and it can be hard to penetrate when you're a new member.

GM Response: I will meet with Leon to see what we can do for next year, I know a midweek stableford is definitely something we are considering having and some of these will vary from the easy tees one week to the hard tees the next or even a combination of different tee difficulties.

Booking is too complex. Don’t feel there is a need to close tee times for competition only.

GM Response: Booking is done quite simply through the How-Did-i-Do app. If you are having difficulty please pop into the shop and the professionals will take you through it. Sunday competitions have a high regard at Brynhill and are steeped in tradition. Sunday competitions are well supported so we will always reserve allocated tee times for Sunday competitions, this usually goes on up until 2.30pm

Many 'charity and closed' competitions make it difficult for working golfers to play on Saturdays.

GM Response: For next year it has already been agreed that the only 2 competitions reserved for shotgun start on a Saturday will be Corey’s Day and the tradition of Brynhill v Barry RFC. All other charity events and closed competitions will be assessed and re-considered on the weekends going forward as the priority will be social golf for members and visitors through societies.

PROPOSED CHANGE TO COURSE TEES

Following the survey, we are pleased to announce that 82% of members are in favour of the upcoming tee system change. Many members expressed enthusiasm for the added flexibility in tee selection. As a result, and to align with Wales Golf recommendations and the world handicap system we will proceed with implementing the new system, where the red tees will represent 'EASY', the yellow tees 'MEDIUM', and the white tees 'HARD'.

This change is designed to enhance the golfing experience for all members, regardless of ability or age.